TRAVEL INSURANCE, SIMPLIFIED
Together with PassportCard, we offer travel insurance designed for convenience, featuring minimal paperwork, instant payouts on approved claims, 24/7 support, and immediate access to expert assistance when you need it most.
passportcard how does it work?
PassportCard is the only travel insurance in Australia offering instant payouts for common claims. This means approved expenses can be paid on the spot, helping you avoid out-of-pocket costs and get back to enjoying your trip sooner. Most claims are processed within minutes.
Need medical help overseas?
If you’re in pain or unsure of what to do, contact PassportCard’s 24/7 Global Assistance team. They’ll guide you to the nearest pharmacy, hospital, or doctor and can load your PassportCard with funds to cover approved medical expenses on the spot.
Luggage Delayed?
If your bags haven’t arrived, starting your holiday can be a challenge. The team can load up to $250 onto your PassportCard to help you purchase essential items while you wait.
Cash Stolen?
Losing your cash can quickly disrupt your trip. PassportCard can load up to $500 onto your card to help cover immediate expenses while you sort things out with your bank.
FREQUENTLY ASKED
QUESTIONS
If I need assistance overseas, who do I call?
If you need emergency assistance contact PassportCard 24/7 Global Assistance:
Whilst you are travelling overseas:
– call the reverse charge number: +61 1800 490 478
– Message on WhatsApp
– Email on customersupport@passportcard.com.au
Contact details for PassportCard 24/7 Global Assistance are also shown on the front of the PassportCard
Is travel insurance limited to a certain age range?
PassportCard allow policyholders of any age to enjoy peace of mind during their trip abroad (subject to medical underwriting). Customers over 85 will also need a doctors’ certificate confirming they are fit to travel.
What to do if I lose the PassportCard?
Firstly, it’s important to know that your insurance policy is valid even without the PassportCard.  If you lose it, call the customer service team on 1300 123 413 and they will issue you a new PassportCard or if you are travelling and need to make a claim they will work with you to find a solution.
PassportCard Australia Pty Ltd (PassportCard) ABN 76 621 476 220 (AFSL 551 057) is an Underwriting Agency acting under Binder from Guild Insurance Limited (Guild) ABN 55 004 538 863 (AFSL 233 791). Any advice provided by PassportCard in relation to PassportCard products and the PassportCard is general advice only. Please consider the Combined Financial Services Guide & Product Disclosure Statement and the PassportCard Terms and Conditions (available at www.passportcard.com.au) before deciding whether they are suitable for you.